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FAQsFrequently Asked Questions

What changes for customers today?

Nothing. South Island Cable is here to support you. At this time all services, prices, bills, support hours and contact information remain the same. You do not need to take any action to keep receiving the same great South Island Cable services.

What does this change for customers in the future?

As the transition moves along, notifications will be sent via email, web sites and social media channels. You can also visit South Island Cable at www.southislandcable.com to keep up to date. If you have any questions, please contact your South Island Cable Customer Support Representatives the same as you always have.

Will you continue offering the same products and services you do today?

Our services are not changing, at this time. New customers can continue to order services in the areas we support.

Will the cost of my services change?

No. For the foreseeable future, all products, services, prices and billing will remain the same. Any updates on service changes will be well advertised.

Will there be any disruption to my services?

As the transition progresses, you will be notified of any changes to your services.

Will the way I contact South Island Cable change?

No. For the foreseeable future, customers can continue to reach South Island Cable the same as they do today. Any updates on service changes will be well advertised. For general inquiries and support, please call 1-250-483-1409 or visit us online at www.southiuslandcable.com.

Can I still upgrade or make changes to my South Island Cable services?

Yes. You can always upgrade your current services, subscribe to new services and make changes to your account by contacting South Island Cable.

When will I have to switch to a TELUS or Mascon service?

As the transition progresses, you will be notified of any changes to your services.

Where can I learn about what services TELUS or Mascon will offer in my community?

As the transition progresses, updates on any TELUS or Mascon product and service availability will be advertised.

How do I get in touch with TELUS or Mascon if I want to discuss more details of the changes?

Your best point of contact is still your South Island Cable Customer Support Team at 1-250-483-1409 or online at South Island Cable website.

Will TELUS be announcing new acquisitions in BC?

We are not able to comment on any future TELUS plans.