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Internet Acceptable Use Policy

Internet abuse is defined but not limited to the list below. Click here for information on file sharing and how to reduce bandwidth usage.

1. Unauthorized use of an internet account.

2. Using the South Island Cable Systems network to gain unauthorized access to any computer system.

3. Knowingly performing an act that will interfere with the normal operation of computers, terminals, peripherals, or networks.

4. Knowingly running or installing on any computer system or network, or giving to another user, a program intended to damage or to place an excessive load on a computer system or network. This includes but is not limited to programs known as computer viruses, Trojan horses, and worms.

5. Attempts to bypass security systems.

6. Using a Residential account for commercial purposes without having a commercial account in place.

7. Selling or distributing South Island Cable System's signal or bandwidth to others in any way.

8. Sending mass mailings to individuals who have not expressly agreed to be contacted in this manner.

9. Using electronic mail to harass others.

10. Masking the identity of an account or machine.

11. Attempting to monitor or tamper with another user's electronic communications, or reading, copying, changing, or deleting another user's files or software without the explicit agreement of the owner.

12. Using excessive bandwidth, "excessive use" is defined as bandwidth exceeding what is provided in your specific internet package. (See Also #15 Fair Usage Policy) Excessive bandwidth usage may be charged to your account at a rate of $3.00 for every extra 1 GB you use. More information on Bandwidth Usage is available here.

If you are unavailable or do not respond to South Island Cable’s attempt to contact you regarding excessive use, or if excessive use is ongoing or recurring and repeatedly having negative effects on other subscribers of the service, then South Island Cable reserves the right to immediately charge your account for excessive use, upgrade your package, restrict, suspend or terminate your Service without further notice in order to protect the network and minimize congestion caused by the excessive use.

13. Connecting Web, FTP, DNS, SMTP, DHCP or BOOTP servers to the network.

14. Users are not allowed to serve files in any way via South Island Cable Systems unless a separate agreement is signed or the file sharing program has been configured in such a way that it will not hinder overall network congestion.

15. South Island Cable’s Fair Usage Policy is designed to make sure your broadband service is quick and reliable whenever you use it. Like any other Internet service provider, we manage our network for many reasons including growing, upgrading and optimizing the network; removing spam, viruses and malicious content; DOS attacks; and managing network traffic congestion when it occurs. While congestion is not the normal state of any network, when it happens, just like being stuck in a traffic jam on the highway, it can be frustrating. So, South Island Cable actively manages congestion to minimize the impact of temporary broadband traffic jams.

16. The internet service may only be used for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization, as well as material that is or may be considered as obscene, defamatory or constitutes a threat. South Island Cable does not assume any responsibility for material available, transmitted, stored or otherwise accessible through the South Island Cable network. Using the South Island Cable internet service for the transmission or storage of material protected by copyright or by other intellectual property rights without the consent of the relevant rights holders may be an infringement of Canadian copyright law and could give rise to criminal and civil liability.

How does South Island Cable’s Fair Usage Policy work?
If a certain area of the network nears a state of congestion, our Network Management Software will automatically ensure that all customers have a fair share of access to the network. It will identify which customer accounts are using the greatest amounts of bandwidth at that time, and their Internet traffic will be temporarily managed until the period of congestion passes. Un-managed customers will still be able to do anything they want to online, and most activities will be unaffected, but managed customers could experience things like; longer times to download or upload files, surfing the Web may seem slower or playing games online may seem somewhat sluggish.

The Network Management Software does not manage congestion based on the online activities, protocols or applications a customer uses, rather it only focuses on the heaviest users in real time, so the periods of congestion could be very fleeting and sporadic.

It is important to note that the effect of our Network Management Software is temporary and it has nothing to do with aggregate monthly data usage. Rather, it is dynamic and based on prevailing network conditions as well as very recent data usage.

Very few customers will ever be impacted. Our data has shown that on average less than 1% of our customers would ever be impacted by our fair usage policy. In fact, the Network Management Software will actually help ensure that all customers get their fair share of bandwidth.

To protect our customers and our network from malicious broadcasts, virus propagation, denial of service attacks, zombie computers and unauthorized servers, South Island Cable’s limits the total number of connections per user to 60. By keeping your computer up to date, running current anti virus and anti spyware software as well as using properly configured P2P software, the majority of customers should never be affected.

For further information on our Acceptable Use Policy and ways to decrease bandwidth usage, please contact the network administrator at 1-250-483-1409.